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The Art of Effective Communication Audience: Management and HR Professionals Prerequisites: None. Number of Days: 2 days	Outline
Successful communication is a vital part of any efficient organization and yet, it is also one of the most difficult components to establish and maintain. This two-day course will provide students with a thorough understanding of the different types of communication, how authority and personality types impact communication, and how to develop tools for effective communication. Students will also learn how their communication styles and those of others can be used to avoid or exacerbate conflict. Defining communication What is communication? Different levels of communication Encoding, decoding and sending Personality assessment Personality assessment Interpretation Characteristics of each preference Contribution to groups by type Application of personality preferences Communication styles Modalities Communication preferences Personal communication Common communication filters Defining filters Age Race and ethnicity Culture Gender Internal dialogue The dialogue Assumptions Values Undiscussable topics Positional authority Organizational constructs Communication framework Positional power Credibility Building rapport The way humans connect Active listening Paraphrasing statements Encouragement Nonverbal and subtext messages Avoiding unnecessary conflict Misunderstanding and disagreements Sources of conflict Methods for handling conflict Methods for preventing conflict Conflict management Mitigating threatening language and ideas Conflict communication styles Defensiveness and provocations in communication Using humor and quick comments Being assertive, not aggressive Making feelings explicit in communication The message Creating messages Personal communication preferences Personal communication action plan Action plan
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