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Communication Skill for Emerging Leaders Training. Audience: Management and HR Professionals Prerequisites: None. Number of Days: 1 day	Outline
Good communication skills are essential for every employee at every level. The ability to convey ideas, give and receive feedback, resolve differences and persuade others is as important as technical competence in a job. This course shares the basic communication model, helps employees identify common barriers to effective communication, and tailor different communication styles to various personalities. The communication process Encoding, decoding and sending Communication model flow chart Identifying your filters Personality types (MBTI) Assessment Interpretation Application of preferences Communicating as a leader The extra responsibilities Communicating from the "middle" Being the bearer of bad news Building rapport The ways humans connect Active listening Paraphrasing statements Who is your audience? Communicating with your customers Communicating with your manager Communicating with your team Communicating in meetings
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