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CSEL
Communication Skill for Emerging Leaders Training.
Audience: Management and HR Professionals
Prerequisites: None
Number of Days: 1 day
Good communication skills are essential for every employee at every level. The ability to convey ideas, give and receive feedback, resolve differences and persuade others is as important as technical competence in a job. This course shares the basic communication model, helps employees identify common barriers to effective communication, and tailor different communication styles to various personalities.
The communication process
- Encoding, decoding and sending
- Communication model flow chart
- Identifying your filters
Personality types (MBTI)
- Assessment
- Interpretation
- Application of preferences
Communicating as a leader
- The extra responsibilities
- Communicating from the "middle"
- Being the bearer of bad news
Building rapport
- The ways humans connect
- Active listening
- Paraphrasing statements
Who is your audience?
- Communicating with your customers
- Communicating with your manager
- Communicating with your team
- Communicating in meetings
